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Записки Печорской экспедиции. Авария
Опубликовано mochalov в Чт, 31/12/2009 - 19:00
Намылились мы, значит, на Печору — Новый год встречать. 28 декабря днем выехали, добрались успешно до Ярославля, а на трассе Ярославль-Кострома мои друзья на LR Defender 110 не удержали машину на гололеде и ушли через встречку с насыпи на скорости 50 км/ч, изобразив полный оборот через крышу. Машина, видимо, на списание. Шины новые, шипованные Nokian.
Тут началось самое интересное.
1. Так как они не пострадали и "скорая" не понадобилась (слава ремням безопасности), я поехал на пост ДПС в Туношне, где равнодушный инспектор заявил, что это не их участок дороги, они туда не выезжают, и позвонят куда надо. Пока я разворачивался, обратил внимание, что он не пошел на пост, а тормознул машину для проверки доков. Ждать милости от природы бессмысленно — надо звонить 112 самому. С этого момента и начали отсчет ожидания сотрудников ГИБДД.
2. Стали звонить в службу помощи на дорогах Land Rover — машина практически новая. Дозвониться туда практически НЕРЕАЛЬНО, если дозваниваешься — сотрудники, мягко скажем, некомпетентны, просят перезвонить и т.п. За ночь мы им звонили раз двадцать, они и врали, и тупили, и что только не болтали. Все разговоры писались на диктофон — можно сделать офигенную нарезку на тему "Нам пофиг на Вас, наш глубукоуважаемый клиент Land Rover". К счастью, владелец пострадавшего а/м сам юрист и специализируется на страховании, и если бы не этот факт, договориться с ними было бы почти нереально. После этого форменного издевательства, написанный на карточке текст выглядит, как циничный анекдот:
3. Так как мы звонили 112, сработал принцип слива информации смежникам, как на 03 и в моргах. Нам начали звонить эвакуаторщики, крановщики и т.п. Быть может, это и неплохо, но сервис должен выглядеть как-то иначе, а не как паразитизм на чужем горе.
4. Машину надо было ставить на колеса, она неудачно упала меж насыпью и забором деревенского участка, и в смежной Службе Спасению службе помощи с телефоном +74852305555 нам сказали, что помогут с краном за 1400 руб/час с минимальным заказом 2 часа. Через пару часов ожидания ГИБДД, я позвонил по указанному телефону и уточнил за какое время надо им позвонить, чтобы они прислали кран. Они уверенно обозначили 1-1,5 часа. Все было понятно, эвакуатор из Москвы выехал, мы принялись ждать.
5. Ждали ГИБДД 7 часов (!) при температуре за бортом в -12 С. Если бы мы не ехали двумя машинами, это ожидание стало бы пыткой. ДТП произошло в деревне, но ни одна живая душа — даже подходившая "поглазеть" — помощи не предложила. Никто и не останавливался, разве что притормаживали из любопытства. Дикость... Неужели всем на всех так пофиг? Я часто в нашей стране сталкиваюсь с таким отношением, и это удручает. Человек человеку волк.
(На фото ниже видно время звонка в 112 и время на GPS, когда приехало ГИБДД)
6. ДТП произошло в 18:10. В 18:22 вызвали ДПС, в 01:21 ночи они приехали. Одновременно с эвакуатором, который шел из Москвы. Для ощущения масштабов: от Ярославля до д. Воровино не больше 10 км. От Москвы до д. Воровино не меньше 250 км + московские пробки.
7. Как только приехали сотрудники ДПС, я позвонил насчет крана... и та же самая девушка мне заявила, что автокран ночью не работает! Такое ощущение, что они мне сами звонили днем. Я добился, чтобы мне дали старшего, сонный мужик сказал то же самое, но пошел-таки что-то куда-то узнавать, когда я намекнул, что к указанному выше тарифу готов добавить ассигнаций. Однако минут через 30 он перезвонил и сказал, что кран будет только утром, все мы всех их не так поняли. На услуги нашего эвакуатора начинает капать "счетчик" ожидания, у ГАИ информации по кранам нет. Нам желают счастливо оставаться.
8. Эвакуторщик сперва произвел нормальное впечатление. Но все изменили обстоятельства с автокраном. Я ему предложил поставить машину на колеса с помощью его лебедки. Он долго сыпал скепсисом, но переспорить меня, живущего с лебедкой ежедневно и годами, не смог. В итоге, его последний козырь за то, "чтобы ничего не делать, а время капало" был прост: 5000 рублей за доп. услугу, якобы по прайсу. После приперательств мы позвонили его диспетчеру в службу помощи на дорогах Land Rover, тот озвучил сумму в 2000 руб и эвакуаторщик остался с нереализованной жадой наживы один на один. Я сам с помощью своих тросов/шаклов/удлинителей зацепил машину за правильную точку и Defender через 5 минут стоял на колесах, а через 15 мы уже ехали за эвакуатором в Москву.
Выводы:
1. Фирменная служба помощи на дорогах Land Rover несостоятельна, и не работает, если вы не ждете ГАИ часов 7, как мы. Необходим безлимитный всероссийский тариф на телефоне или достаточная сумма на счете — на "общение" ушло не меньше часа.
2. Ездить по России зимой одной машиной, без теплой одежды, зимних спальников и страховки КАСКО — русская рулетка. Вам никто не поможет.
3. Всем ПОФИГУ на ваши проблемы, им надо кормить семью и детей.
4. Подобных историй — масса, каждую зиму сталкиваюсь с подобным лично, к тому же в мае этого года сам был пострадавшим.
5. Товарищи, сами себе не поможете — никто не поможет. Надо учиться управлять машиной на льду, и не важно — есть полный привод и зимняя резина или нет! Если не уверены — лучше забить на стиль и понты и купить машину с электронной системой стабилизации. Кажется, доказательств выше крыши.
6. И… ОСТОРОЖНЕЕ, друзья! С наступающим Новым Годом!
Записки Печорской экспедиции
Москва – Воровино. Авария
Москва – Великий Устюг – Вогваздино
Вогваздино – Ухта
Ухта – Ижма
Ижма – Сизябск – Усть-Цильма
Усть-Цильма – Замежная – Усть-Цильма
Усть-Цильма – Леждуг – Харьяга
Харьяга – Ижма – Москва
»
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